Privacy Policy

Willitbreakdown.com ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website and services.

By using Willitbreakdown.com, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information when you use our service:

Information You Provide

Through our car reliability check form, we collect:

• Vehicle Information: year, make, model, fuel type, mileage, mileage unit, price, currency, country, intended use, whether the vehicle has damage and related descriptions, whether the vehicle has modifications and related descriptions, estimated annual mileage, full service history status, and any additional notes you submit.
• User-Generated Inputs: any additional information you provide in free-text fields.

Account Information

When you create an account using Supabase Auth, we collect:

• Your email address and user ID (stored securely in Supabase).

Payment Information

Payments are processed through Stripe. We do not store your payment card details directly. Stripe may collect and store:

• Your name
• Email address
• Billing information
• Payment method details

Automated Data Collection

Our application does not actively use cookies for tracking or analytics. Some third-party packages may include cookie functionality, but we do not implement cookies for our core service.

We may automatically collect limited technical information such as:

• IP address
• Device information
• Browser type
• Usage statistics (via server logs)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To generate your vehicle reliability report.
• To provide you with a purchase confirmation and receipt (via Resend email service).
• To improve and maintain our services.
• To process payments through Stripe.
• To monitor service usage and detect potential fraud or abuse.
• To comply with legal obligations.

3. Sharing of Your Information

We only share your information with trusted third parties as necessary to provide our services:

• OpenAI: We send vehicle-related data (year, make, model, mileage, fuel type, usage details, and notes) to OpenAI's API to generate the AI-based analysis used in your report. We do not send identifiable personal data (such as your name or email address) to OpenAI.
• Stripe: We share necessary personal and payment information to process your purchase.
• Resend: We share your email address and purchase confirmation details to send you receipts and relevant notifications.
• Supabase: User account data (email, user ID) is stored securely on our Supabase backend.

We do not sell or rent your personal information to third parties.

4. Data Retention

Vehicle reliability checks and related data are retained indefinitely, unless and until you request that we delete this data. This allows us to provide ongoing access to your reports and to maintain service integrity.

User account data is retained for the lifetime of your account.

You may request deletion of your account and associated data at any time by contacting us through our contact form.

5. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your data.
• Object to certain uses of your data.
• Withdraw consent where applicable.

To exercise any of these rights, please contact us via our contact form.

6. Data Security

We take reasonable measures to protect your information, including encryption and secure data storage. However, no system is completely secure. We encourage you to use strong passwords and take appropriate precautions to protect your account.

7. International Data Transfers

If you are located outside the country where our servers are hosted, your information may be transferred and processed in other countries. We take steps to ensure that such transfers comply with applicable data protection laws.

8. Third-Party Services

Our service relies on third-party services as outlined above (OpenAI, Stripe, Supabase, Resend). These services have their own privacy policies and practices, and we encourage you to review them.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on our website and updating the "Effective Date" above.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us via our contact form.