Refund Policy

1. Overview

At WIBD, we strive to provide high-quality vehicle reliability reports that meet your expectations. This Refund Policy explains our policy regarding refunds for purchased reports.

Important: All refund requests are reviewed on a case-by-case basis by WIBD staff. We retain full and sole discretion to approve or deny any refund request. Refunds are not guaranteed and are subject to our review process.

2. Refund Process

2.1 How to Request a Refund

To request a refund, please submit your request through our support page. When submitting your request, please include:

• Your name and email address associated with the purchase
• The report ID or vehicle information for the report in question
• The date of purchase
• A detailed explanation of why you are requesting a refund
• Any relevant supporting information

Refund requests must be submitted by the original purchaser. We may require additional information or verification to process your request.

2.2 Review Process

Once submitted, your refund request will be reviewed by our staff. Each request is evaluated individually based on its own merits and circumstances. Factors we may consider include but are not limited to:

• Whether the report was successfully generated and delivered
• The nature and validity of the reason for the refund request
• Technical issues or service failures on our part
• The timing of the request relative to the purchase date
• Previous refund requests or account activity

We aim to respond to refund requests within 5-7 business days, though some requests may require additional time for review.

3. Circumstances Where Refunds May Be Considered

While each refund request is reviewed individually, the following circumstances may be considered for a refund:

3.1 Technical Failures

• Report failed to generate due to a technical error on our part
• Report was generated but is corrupted or unreadable
• Report was not delivered to you despite successful payment
• Significant service outage prevented report generation

3.2 Service Issues

• Duplicate charges for the same report
• Charged for a report that was not requested
• Payment processed but report generation did not commence

3.3 Other Circumstances

We may consider refunds in other circumstances at our sole discretion. However, refunds are generally not available for:

• Dissatisfaction with report content or recommendations
• Change of mind after report generation
• Disagreement with reliability scores or assessments
• Inaccurate information provided by you in the report request
• Reports that were successfully generated and delivered
• Issues with shared reports or access by third parties

4. Our Discretionary Rights

WIBD retains full and exclusive discretion regarding all refund decisions. This means:

• We have the sole right to approve or deny any refund request
• Our decisions are final and not subject to appeal through our support system
• We are not obligated to provide refunds except as may be required by applicable law
• We may provide partial refunds or alternative resolutions at our discretion
• We reserve the right to modify this refund policy at any time

By making a purchase, you acknowledge and agree that refunds are discretionary and not guaranteed. The fact that a refund may have been granted in similar circumstances in the past does not guarantee that a refund will be granted in your case.

5. Refund Processing

5.1 Approval and Timeline

If your refund request is approved, we will process the refund to the original payment method used for the purchase. Refund durations are controlled by our third-party payment processor, and processing times may vary depending on your payment provider.

5.2 Refund Amount

If approved, refunds will typically be for the full purchase price of the report. However, we reserve the right to issue partial refunds or provide alternative resolutions (such as account credit or report regeneration) when we deem it appropriate.

5.3 Access After Refund

If a refund is granted, access to the report in question may be revoked. You agree that you will no longer access, use, or share the report after receiving a refund.

6. Time Limitations

Refund requests should be submitted promptly after the issue arises. While we do not have a strict deadline, we may be less likely to consider refund requests submitted:

• More than 30 days after the purchase date (unless there are exceptional circumstances)
• After you have used or shared the report extensively
• If significant time has passed and the issue could have been reported earlier

We reserve the right to deny refund requests that are submitted after an unreasonable period of time, except where required by applicable law.

7. Chargebacks and Payment Disputes

If you are dissatisfied with our service, we encourage you to contact us through our support page to request a refund rather than initiating a chargeback or payment dispute with your payment provider.

Initiating a chargeback or payment dispute:

• Does not guarantee a refund
• May result in the immediate suspension or termination of your account
• May prevent you from using our service in the future
• May require us to share information with payment processors

We reserve the right to challenge chargebacks and payment disputes when we believe the chargeback is unwarranted.

8. Legal Rights

This refund policy does not affect your legal rights as a consumer under applicable consumer protection laws. Depending on your jurisdiction, you may have additional rights that cannot be limited by this policy.

If you are located in the European Union, you may have the right to withdraw from the contract within 14 days of purchase under certain circumstances, subject to exceptions for digital content that has been delivered and you have consented to immediate delivery. However, for digital content like our reports, once you have accessed the report, your right of withdrawal may be limited.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page with an updated "Last Updated" date.

Material changes to the refund policy may be communicated to users through email or notices on our service. Your continued use of our service after changes become effective constitutes acceptance of the updated policy, except where your legal rights would be adversely affected.

10. Contact Us

If you have questions about this Refund Policy or wish to submit a refund request, please contact us through our support page or via email at support@willitbreakdown.com.

Note: We are currently in the process of formalizing our company registration. Once registration is complete, we will update this section with our official company address and registered business details.

For more information about our service terms, please review our Terms and Conditions and Privacy Policy.